This notification which is in the nature of a framework document shall be applied with respect to collection, storage, transfer of your personal data or with regard to processing of your personal data in any manner by AgeSA Hayat ve Emeklilik A.Ş. ("AgeSA") whose registered office is in the address of İçerenköy Mah. Umut Sok. Quick Tower Sitesi No: 10-12/9 Ataşehir / İstanbul and its agencies.
We attach importance to the confidentiality and security of your personal data. Your personal data shall be processed by us in accordance with the provisions of the Personal Data Protection Law numbered 6698 and the relevant legislation.
Personal Data Which Are Directly Provided by You to AgeSA
We collect your below stated personal data through AgeSA, Regional Directorates, call center, all digital channels such as the internet branch, AgeSA agencies and all channels by means of which the agencies provide services (ATM, KIOSK, internet branch, call center and similar channels):
Personal Data Which Are Collected Regarding You From Third Persons
We obtain a certain part of the personal data collected by us from the credit institutions, providers of support services (you can access to our contracted service providers from the information available under the heading of “Institutions/Organizations With Which Data Are Shared” in the address of https://www.agesa.com.tr/kisisel-verilerin-korunmasi), the program partner institutions and organizations with which AgeSA makes cooperation, domestic/foreign banks or agencies and the government agencies such as the Undersecretariat of the Prime Ministry for Treasury.
These personal data may be used in order to assess an application which is made by with respect to a product, service or price offer, to verify your identification, avoid the misconduct, execute your transactions and to present premium and payment options which are specific for you.
In terms of the situations which are required by the legislation during the processing of the personal data within the framework of the individual procedure, we shall additionally inform you and/or request your permission.
Personal Data Collected by Us By Means of the Cookies and Similar Technologies
In this website, we use the small text files which are named as the cookies that collect the information with regard to your exploration on the website and whose main objective is to make your website experience more beneficial.
Cookies
Upon assessment of the data which are collected by these cookies during your visit of the www.agesa.com.tr website, the Google Adwords advertisements with respect to the products that may be potentially interesting for you will be displayed in the course of your visits to other websites. These advertisements can be available in the advertisement areas which are displayed in the Google search results or on other websites. For instance, subsequent to examining one of products on www.agesa.com.tr and leaving this website, you may see the advertisements with respect to this product or the AgeSA brand, products or services on different websites. You may access to the confidentiality policy of Google with regard to this matter via this link. Furthermore, you can find out how to deactivate this option via the address of.
For Which Purposes Do We Collect Your Personal Data?
Your personal data shall be used for the drafting of the policy, determination of the insurance premiums (including the indemnity processes), management of the claims, making the policy renewal proposals and for other purposes specified in this notification note.
You will be notified in a more clear manner with respect to the purposes of collection of these information and the usage manner of these information within the scope of the relevant service in the case where the relevant legislation requires so.
With Whom and How Do We Share Your Personal Data?
Your personal data may be shared with our contracted providers of support services (you can access to our contracted service providers from the information available under the heading of “Institutions/Organizations With Which Data Are Shared” in the address of https://www.agesa.com.tr/kisisel-verilerin-korunmasi) in order to fulfill our obligations arising from the insurance contracts. With respect to this sharing, we exercise care regarding that the personal data is shared in a manner which is limited with respect to the provided service.
AgeSA may share with these persons the personal data collected by it in order to assist you in terms of determination of the products and services that may be interesting for you according to your preferences with regard to direct marketing activities and which are offered by 3rd parties.
AgeSA may use your personal data for research and statistical purposes such as the execution of the analysis of your usage of the website and mobile applications, preferences and areas of interest.
Pursuant to the law and without the requirement for any notification or explicit consent, we may use your personal data in order to preclude crimes and fraud and to supervise and/or ensure the legal compliance of AgeSA.
Your personal data will be shared with these persons or our affiliates for the purposes of policy drafting, determination of the insurance premiums (including the indemnity processes) management of your claims, submitting the renewal proposals, reassurance of the risks, coinsurance, verifying your identification, avoidance of misconduct and the establishment and protection of rights.
Pursuant to the law and without the requirement for any notification or explicit consent, we may share your personal data with the official authorities (such as the Undersecretariat of the Prime Ministry for Treasury and the Ministry of Finance).
In case of presence of one of the below stated conditions, your personal data can be disclosed:
We may disclose your personal data to 3rd party service providers in order to conduct our activities (for instance, in order to receive support with regard to the matters such as the management of the information systems and storage of information, etc.).
In addition to this, we may share your personal data with third parties which assist us with regard to the market research and marketing campaigns unless you desist from receiving the direct marketing messages.
Data Transfer to Foreign Countries
For the purposes of processing, storage, administration or other purposes which are specified in this policy, your personal data may be transferred to foreign countries in accordance with the legislation. The required measures shall be taken in terms of these transfers for the purpose of protecting your personal data in the necessary manner.
Security of Your Personal Data
We attach importance to the protection of the confidentiality and security of the personal data which are provided to us by you. Accordingly, we take the necessary technical and administrative security measures in order to protect your personal data against unauthorized access, damage, loss or disclosure.
Please remember that the communications (such as e-mails) which are conducted via the internet are not secure unless they are encoded. We should remind that in the case where the website comprises links to other websites, these different websites may have different data processing policies. Prior to communicating any of your personal data, please read carefully the confidentiality policies of these websites.
Electronic Commercial Messages
If you have accepted, we may present to you the updates and proposals regarding the products and services of AgeSA by means of the direct marketing methods (for instance, telephone, e-mail, SMS, social networks, mail).
Within this framework, we may use your personal data which are provided to us and your other personal data in order to determine our products and services, bring them in compliance with your requests and collect them and to assist us with respect to the provision of discounts which may interest you.
When you are contacted via e-mails, messages or within the scope of other direct marketing activities, the option with respect to “exiting” from the channel of sending of the electronic commercial messages is always presented to you. You may change your marketing preferences by contacting us at any time.
Institutions/Organizations With Whom the Data Are Shared
| COMPANY LIST | SCOPE |
| Aksigorta A.Ş. | Discount with respect to the home and car insurance within the scope of clubs |
| Biotekno Bütünleşik İş Operastörü Tekn. Çöz. Tic. Ltd. Şti. | Sending of SMS/E-mails to the customers |
| Compugroup Medicak Bilgi Sistemleri A.Ş | Conducting of the checkup appointment process and the communication with the customer and hospital |
| Enerjisa Enerji A.Ş. | Application of fixed tariffs which are specific for the AgeSA customers within the scope of clubs |
| GFK Araştırma Hizmetleri A.Ş | Customer satisfaction research |
| Hedef Medya Tanıtım İnteraktif Medya Pazarlama Ltd. Şti | Sending of SMS/E-mails to the customers |
| Hedef Medya Tanıtım İnteraktif Medya Pazarlama A.Ş | Design, software and maintenance service for the corporate website |
| Ipsos Araştırma Ve Danışmanlık Hizmetleri A.Ş | For the purpose of making research with regard to the confidential customer and contact point |
| Net Risk Yönetimi Ve Destek Hizmetleri A.Ş. | Additional services with respect to the Check Up, Health Package and Travel Package |
| Promoküp Bilişim Teknolojileri A.Ş. | Management of the social media accounts and answering of the received user comments, complaints and questions |
| S.O.S International Ambulans Servisi A.Ş. | Provision of the additional services of free ambulance, consultancy via telephone, discounts in the contracted health institutions and free check-up |
| Standart Grubu Danışmanlık İç Ve Dış Ticaret A.Ş. | Provision of the Additional Service of Child Package |
| Tur Assist Yardım Ve Servis Ltd. Şti | Provision of the additional package of free airport transfer |
| Vodatech Bilişim Proje Danışmanlık San. Ve Dış Tic. A.Ş | Satış Hizmetleri |
| Atos Bilişim Dan. Müş. Hiz. San. Tic. A.Ş | Call Center Services |
| Çağıl Sigorta Araştırma ve Danışmanlık Hizmeti Ebru Ilgın | File Research Service |
Requests With Respect to Having Access to, Changing and Destroying Your Data
It is of importance that the personal data we maintain regarding you is correct and up-to-date. Therefore we kindly request you to inform us whenever a change occurs in your personal data.
According to the Personal Data Protection Law No.6698 and the applicable legislation you have the right to:
The requests to be submitted in this context should be in written under the Personal Data Protection Law numbered 6698.
Execution of Amendments in the Confidentiality Policy
The Confidentiality Policy can be changed from time to time. The Confidentiality Policy shall be announced in our website when it is updated.
Contact Us
In the case where you have any questions or concerns with regard to the Confidentiality Policy or our other data protection practices or you have any access requests, you can reach us via the below stated address:
AgeSA Hayat ve Emeklilik A.Ş.
İçerenköy Mah. Umut Sok. Quick Tower Sitesi No: 10-12/9 Ataşehir / İstanbul
Istanbul Chamber of Commerce (ICC), Trade Registration Number: 27158
Central Registration System No: 0306005065600012
